Returns and warranty
14-day withdrawal, faulty products and warranty claims
We want you to be happy with your purchase. Below you will find how to return a product within 14 days, what to do if something does not work and how to use the warranty.
1. Returns within 14 days
You have 14 days from delivery to withdraw from your purchase without giving a reason (Greek Law 2251/1994, as in force). This right applies to consumers and not to purchases made for business purposes.
How it works
- Tell us within the 14 days at info@wonlex.gr with a clear statement that you are withdrawing (you can use the model form below), quoting your order number. It is enough to send the statement before the deadline.
- Send the product back within 14 days of your statement, to the address we give you.
- Get your money back as described in section 4.
2. The condition of returned products
You may examine the product as you would in a shop: unpack it, charge it, switch it on and try its functions. If you use it beyond that and its value goes down (e.g. scratches, a worn strap, missing parts), we may deduct the loss in value from your refund.
- Return the product with all accessories (charging cable, manual) and, if possible, in its original packaging.
- Take the SIM card out of the watch.
- Unlink the watch from the app (e.g. SeTracker) and do a factory reset, so none of your data stays on the device.
- Straps and screen protectors can be returned as normal. If they have been worn or applied and can no longer be sold as new, the loss in value may be deducted.
3. Return shipping costs
Shipping costs for returning a product after withdrawal: [pending].
If the product is faulty or we sent you the wrong item, we pay the shipping costs. We recommend sending the parcel well packed and with a tracking number.
4. Refunds
We refund all payments you made, including the original delivery cost (up to the cost of the cheapest standard delivery we offer), no later than 14 days after we receive your withdrawal statement. We may wait until we receive the product or you show us you have sent it, whichever comes first.
We refund using the same payment method you used, unless we expressly agree otherwise, and at no cost to you. For cash-on-delivery orders we will ask for your IBAN and refund by bank transfer.
5. Model withdrawal form
You can copy the text below into an email (using it is optional):
- To: GPSCOM, [pending], info@wonlex.gr
- I hereby withdraw from the contract for the sale of the following product: [product]
- Ordered on / received on: [date]
- Order number: [number]
- Name and address: [details]
- Date: [date]
6. Faulty or wrong product
If the product does not work out of the box, was damaged in transit or we sent the wrong model or colour, tell us as soon as possible at info@wonlex.gr or +30 2310 944433, with your order number, a short description and, if possible, photos or a video.
- Many first-setup problems come from the SIM card (e.g. PIN still on, no data plan) or the app settings. We will check those with you first, so you do not have to send the device back for nothing.
- If the fault is confirmed, the device is repaired or replaced free of charge under the legal guarantee. If that is not possible, we refund you.
7. Warranty and repairs
Every product has a 2-year legal guarantee from delivery. Wonlex watches also have a dealer warranty of [pending]. More details are in our Terms of use and sale.
- Register your watch on the Warranty page with your order number and the IMEI or serial number (you will find them on the box or on the watch itself).
- For a repair request, write to us at info@wonlex.gr or call +30 2310 944433, quoting the IMEI or serial number. We will tell you how to send us the device.
- Before sending the watch, take out the SIM card. Send the strap and charger only if we ask for them.
The warranty does not cover damage from drops and knocks, liquids beyond the model’s water-resistance rating, repair by an unauthorised technician or normal wear and tear. In those cases we can give you a repair quote before going ahead.